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"Stayed at this establishment several times over last 10 years and generally most welcoming. Aside of the guest next door who was an extremely offensive Spanish man"

"I've stayed here before without any issues. Unfortunately that wasn't the case for my last visit. The hotel states that the reception closes at midnight - if you're going to be later to contact them for the code to get the keys. This has worked well for me in the past when I've had a late flight . On this occasion my flight arrived at Malaga about 7.45pm so I knew I would make it to reception with plenty of time. I arrived at the hotel at around 8.30pm. The front door was locked but I was...

"Very happy with my stay. The receptionist was very friendly and waited for me to arrive. Location amazing . Old town Marbella . Will book again definitely "

"I am trying to get a duplicated payment, which was taken from Serramar reception in error and am having IMMENSE dificultirmes trying to have the payment reimbursed. My messages aren't being answered and am unable to contact the Serramar via telephone."

"It was a very nice and covenient place to stay, but too noisy at night, there was a loud noise coming from the building very wird pipe noise it would go on and off. If you're a heavy sleeper or don't mind the noise it's a good place. Very conveniently located, close to all the shops and nice place to stay. The staff was great, very friendly Mr. Rafael. Even gave us something to snack on."

"I didnt stay there i was booked to stay there for 3 days got there they started shouting and aggressive saying closed down closed down, i have travelled a lot around the world that was the worse experience of my life, i still don't kow to this day were they closed ir let my room go for more money thats the feeling i got, i dont know why any company have them for booking, STAY AWAY"

"convenient to all parts of town"

"Excelente ubicacion, para dejar la maleta en mi caso fue muy desorganizado ya que tuve que retirarla en un lugar distinto que el hotel."

"It suits all my needs 👍"

" its central location close to everything."

"Excellent breakfast and dinner. Golf cart shuttle from your publicly street parked car to the hotel. Just be prepared. Lovely ownership "

"We stay 2 days and wish have been reserved a complete week. Beautiful ocean view. "

"Close to all attractions and transportation . Great restaurants nearby. Friendly people. Safety. CLEAN CLEAN CLEAN!!!! View was of other property courtyards and rooftops. Not much of a view"

"From the moment we arrived at reception for check in we had a wonderful experience with every staff member we spoke to. All very friendly, helpful, knowledgeable and happy in their work. "