front desk staff is good and very helpful but the management office is very poor and even not accept to communicate with guests
ws
2019 年 7 月入住 3 晚
10/10 超赞
NAI
与家人及幼儿出行
2024年04月26日
满意:清洁度、员工和服务、服务设施
The staff was very nice especially the doormans and bell boys. They were very helpful and attentive. The hotel was only a 2 minutes walk to Ben Thanh market and close to lots of restaurants include and Michelin guide pho restaurant. It was also walking distant to the mall. Hotel was clean. I didnt give it a 5 star because we booked 8 rooms total, 3 standard room without a window and 5 rooms with a window but we were only give 4 rooms with the window. We arrive early to the hotel at 8am, but only 1 room was ready at 2pm during our check in time and the rest of the rooms were not ready for another hour after our check in.