The hotel is georgous.
We stayed in a Legacy Suite and it was spacious.
The staff is excellent
You won’t find a hotel with better food.
Our main issue was the noise. It was relentless from the floor above. In contrast to the hotel we are in right now, that one had no sound insulation. The kids were up until just after 1am, running back and forth nonstop, and noisy. For days. We called and the hotel did hear it themselves and talked to the family. Finally we were told they checked out, day 3.
I wouldn’t be mentioning this because it happens, but what do they do? Put another family in with 2 small kids. After we had called (and we are not callers, I love kids but not at 6:20 AM in a very expensive room). That bothered us (esp after saying not many families stay) and we won’t return. We were both EXHAUSTED after our stay with another family basically in our room.
Will add, the amount of noise is not overstated for this review. After staying in hotels for 10 yrs for work, the only other noise interruption I can remember was a super loud tv in the days before proper insulation. Ironworks renovation used only an air box for soundproofing.
Perhaps they could put families in one end of the building….