I am having a nightmare time with the billing. I tried talking with The Royal Kelowna but their response is unsatisfactory. First, there are three charges on my credit card between April 22 and April 26: $712.34, $277.37 and $714.27. I am going to dispute all of these charges and hope that The Royal Kelowna will submit one charge for what I owe. When I spoke with the representative, he told me that my room charge went up and day 2 and up again on day 3 -- he said I had been notified, but that never happened. This is a lovely, lovely facility but the billing is a nightmare.
Joan
2024 年 4 月入住 4 晚
10/10 超赞
Xiaoling
与家人出行
2024年04月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s a quiet area with excellent view. The room we booked has 3 bedrooms and a full kitchen. It’s grate for family. Front desk is friendly and professional. It’s our second time here.
Xiaoling
2024 年 4 月入住 1 晚
10/10 超赞
Jason
2024年04月24日
满意:清洁度、员工和服务、住宿条件和设施
Jason
2024 年 4 月入住 1 晚
10/10 超赞
Malaina
与配偶出行
2024年04月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the size of the suites and that all have balconies or patios. Beds are super comfy. We booked a 1 bdr and actually ended up with a 2 bedroom