- Key card provided didn’t allow us to get through the parking gate at midnight upon arrival and was accused by the staff of getting in using another guest’s key access. We had booked two rooms, the first group checked in at 3 pm and my group arrived at midnight. Reception was no longer in service at that hour, so the first group handed us our key card for parking. Our key didn’t work so we had to use first group’s card to tap in. Even leaving the property, second group’s card couldn’t work and was stuck at the gate of the parking lot.
- Key card issue, no access to 69th floor and the gym. Got locked out from our room before check out time at 12 pm.
- Low water pressure in the shower.
- AC in the main room doesn’t work.
- Towel hanger was not secured to the wall, fell off upon putting towel on.
Third time staying with Star Suite. This will my our last time. Paid in full without the proper enjoyment of the amenities.