“Kindly staff, location is very close to Leeds station, room is clean and large, bed is comfortable
Most impressive is breakfast is ordered not take by myself, so should take some time to wait for breakfast, but the staff is so nice”
“Exceptional welcome and service from lady at front desk ( name began with Z I think ?!?)
Unexpected cool bar with great cocktails and again fabulous service - will absolutely be back :-) ”
“I booked the Novotel months ago, this was changed to the Mercure but not by me weeks ago. I received the customary welcome email 24 hours before from the Mercure.
I arrived at my hotel and wasn’t able to gain entry - eventually someone arrived to say I’d be transferred to The Novotel.
On arrival at The Novotel I explained the position and quite frankly the reception staff weren’t interested - no comment and no apology.
I’ts been a while since I stayed at a Novotel and this I think may be the……
