I have been staying in hotels for over 30 years and this was the first time I ever got sent to a room (#103) already occupied by another guest. The dude on reception followed me up when he realised but not until I tried to get in and the incumbent guest was, understandably, pissed off. I then got told some cobblers about a problem with the booking system before I got put in the disabled guest's room (#311), aka the emergency we messed up room.. I reserved a superior room with queen-size bed, the bed was not queen-size and if the room was what the hotel calls "superior", I'd hate to see a "standard" room. Really small room, bathroom almost the same size as the rest of the room. Overall, less than satisfactory. Breakfast was good though.