2/10 糟糕
Yinuo
与家人出行
2024年05月2日
不满意:员工和服务
Spent two hours at the hotel parking (paid parking) because hotel claimed they didn’t receive my confirmed booking from Expedia, asking me to wait for another half an hour for the booking to show up on my end. Expedia agent took an hour to communicate to the front desk to ask them manually check me in but eventually got refused saying hotel is fully booked for the night even though there are availability based on Hilton app. I am super disappointment and exhausted after all this especially I have a 8:15 ferry to catch. Hilton Long Beach just became a reason for me to go for other brand.
Yinuo
2023 年 3 月入住 1 晚