2/10 糟糕
carla
与家人出行
2024年05月31日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were traveling and got to the property late. My room was reserved and paid for. I was not aware of any policy for late arrivals but when we got there, the door to the lobby was locked and there was no one at the front desk. We tried calling but got no answer. We called the reservation desk and they called and got no answer. We waited 30 min and no one came. Needless to say we had to find another hotel by then it was well after midnight! Terrible experience even trying to get a refund!
carla
2024 年 5 月入住 1 晚