蒙古的城堡

"I stayed in this hotel during 19 - 23 March 2024. I have the habit of wearing crystals so I brought some Herkimer Diamond with me and put them in a glass of water next to my bed. I didn’t ask for “Do not disturb” because I needed the new bottle of water. On The first two days the housekeeper(s) did a good job and did not touching my crystals. Yet on the third night my crystals were gone and the glass was put back to its original place!!!!! I called the reception yet the girl said the housekeeping team was already off work and would investigate and come back to me at 9:00am on the next day, when the manager and the housekeeper start working. I needed to leave for an early flight at 3am the next day so I could not wait for the investigation. The reception girl claimed that the manager would investigate and give me an explanation via email. A week has passed and I received NOTHING from the hotel!!!!!!!!! NO EMAIL, NO EXPLANATION, NO COMPENSATION!!!!!! The only good part of this hotel was the reception, who really tried to help me. Yet I am outrageously disappointed at this unprofessional hotel !!!!!! "

"The service staff is polite and the price is reasonable."

"性價比價錢為高 值得可以去再住多一次"

"這間酒店無論是房間的設備上，餐廳的感覺，都只是3星賓館的質素。"