The staff was very welcoming as soon as we walked on the door, the woman greeted us and the check in was fast and easy, even got two bottles of water for free. The beds were comfy, the pillows were ok could of been alittle firmer, the TV was good it said good afternoon Lori on the screen, the bathrooms were ok the water for the shower takes about a minute to get warm, the toilet stays loud for a minute after flush. Loved that it was just a block away from Penn station, wish they had a free breakfast, they had a mini Starbucks but was way more expensive than the regular one down the street.. If I ever see a concert at Madison square garden I will stay here. Definitely would recommend this hotel.