Staff quality mars the service experience to the point that the wellness value proposition is no longer viable
Ana
2024 年 4 月入住 1 晚
2/10 糟糕
Ana
2024年05月1日
满意:清洁度
不满意:员工和服务
Staff is not trained to accommodate higher end clientele. The Infrared sauna benefit which is included for Expedia VIP Platinum members was repeatedly not honored at the spa and created stress which is counter productive in a wellness experience. Most spas include sauna in admission. The promotion is misleading as well as it says treatment included which implies service such as massage or facial
Ana
2024 年 4 月入住 1 晚
2/10 糟糕
Ana
2024年04月29日
满意:清洁度
不满意:服务设施,员工和服务
The staff attitude particularly at the spa marred the experience. Services included for VIP access in Expedia were not honored without significant back and forth which defeats the purpose of a wellness visit. The included service advertised as a treatment turns out to be sauna and even that is not included per reservation as advertised. Dining options are extremely limited on premise and menu choices are few at best
Ana
2024 年 4 月入住 1 晚
10/10 超赞
Wade
2024年04月26日
Wade
2024 年 4 月入住 1 晚
10/10 超赞
Samuel
2024年04月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Had a wonderful stay at the Equinox in NY; the staff were top-notch—friendly and extremely responsive to issues. The high cost of food was noticeable, but it seems in line with the luxury experience offered by the hotel.