I booked for two bed one night. When I checked in they told me my room was unavailable. They can only offer me a queen bed with a very uncomfortable sofa bed. Honestly, the soda bed is very very very uncomfortable. The air condition was not work about 5 hours until 9:30pm the technical people came for fix. The cotton package was opened already. Felt upset. Because We paid around $400/per night.
HUIWEN
2023 年 7 月入住 1 晚
10/10 超赞
Shurong
2021年11月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Shurong
2021 年 11 月入住 2 晚
10/10 超赞
Julio
与配偶出行
2024年05月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to just relax with all the pools and lazy river and slides.
Only negative I have about this place is when reserving a day bed by the lazy river other guest that didn’t pay for them will use them and the staff won’t tell them anything. The day beds are not free to use that’s why we payed for one. It’s unfair to paying guest when non paying guest use them with no consequences.
Julio
2024 年 5 月入住 4 晚
2/10 糟糕
Ashley
与家人出行
2024年05月30日
不满意:员工和服务、服务设施、住宿条件和设施
Rude staff. Made up so maby things as they went along. Was told i would get a late checkout, did not. Was told my requests were being added to my reservation, they were not. I'll gladly pay a competitor more money next time.
Ashley
2024 年 5 月入住 2 晚
2/10 糟糕
Baharak
2024年05月29日
不满意:清洁度
Baharak
2023 年 4 月入住 3 晚
10/10 超赞
chateau
2024年05月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was great modern clean
Good energy
Staff
Only hiccup ac at night was loud. I let front desk know she comped me two drinks at check out. I appreciated it while I waited for my teenager’s to get it together.
I would come back
chateau
2024 年 5 月入住 2 晚
10/10 超赞
Justin
与家人及幼儿出行
2024年05月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great family hotel.
Justin
2024 年 5 月入住 1 晚
8/10 还可以
Anna
2024年05月28日
满意:清洁度、员工和服务、住宿条件和设施
Property was great but they seemed unprepared for the amount of guest over the holiday weekend
Anna
2024 年 5 月入住 4 晚
8/10 还可以
Adrian
与家人及幼儿出行, 商务旅客
2024年05月19日
满意:清洁度、员工和服务、住宿条件和设施
It was good place. Just no microwave in room or anywhere on property :(