Punggol Vacations

We had a very comfortable stay at the Grand Pacific for 5 nights. The location is very convenient to get around in Singapore by public transport as well as walking. There’s bus stops right outside the hotel and within 250m from the hotel, you can practically get a bus to anywhere in Singapore. I would rate this property a 5 star, except for a few reasons. We arrived at 5am and while I totally understand check-in is at 3pm, I would expect from a service perspective that you atleast offer your guests (who have already completed check-in formalities) waiting in your lobby a bottle of water as a courtesy. We had shifts change from the night to the early morning staff, but felt overlooked for more than 3 hours as we headed out at 8am. The room telephone wasn’t working, which we discovered the next day. The staff were prompt to send maintenance crew to have a look, but it seemed the line was dead and needed external contractors to attend. We opted for the issue to not be looked at, but ideally one would expect this to be picked up in checks while the room is prepared. Our 3 year old’s bath towel was mistakenly collected by the housekeeping staff while changing towels on Day2, and I had to keep following up the issue. However, Lee and Christine were better than other staff who took the trouble to look into it and help redress. Christine helper reimburse me while checking out, which I appreciated. It was hard to explain to a toddler why their towel disappeared.

Having previosly staying at this hotel we were always going to be comfortable with the hotel has to offer

The Carlton City Singapore was a great base for 4 nights in the city, being very close to an MRT station. Breakfast is great, and the rooftop bar was a lovely place to unwind after a day of sightseeing with lovely food and drinks.

The location , cleanliness, ambiance. I would like to stay in this place again. I will completely recommend this place to my friends and family.

Didn't like not being able to access our room until after 3pm - following a 13 hour flight and 7 hours time difference from the UK