6/10 一般
Cricket
与配偶出行
2024年05月12日
不满意：员工和服务
We chose this hotel for its moderate cost and convenient location within walking distance of everything in downtown Rehoboth near the boardwalk and beach. The room was as-advertised, clean, and we had no issues with our reservation. That said, we had a very poor experience with the front desk. On the balcony there is a light that is permanently ‘on’ at night, with no switch to turn it off ourselves. When we went to bed we noticed the light was flickering incessantly (like, strobe light, should be at the club levels of flickering) and it was coming in terribly through the curtains. When we called down to the front desk to ask for assistance turning it off, we were told “oh I know it’s so annoying when they do that, just hang a towel over it”. When we asked for maintenance to come, we were told that wasn’t an option, and there was nothing they could do. Throwing a towel over the light did absolutely nothing to help (shocker!) so we had to put up with the flickering all night. A very disappointing customer service interaction for an otherwise decent hotel.
Cricket
2024 年 5 月入住 1 晚