We were informed that the shuttle bus had stopped running while we checked in, but no any warnings/reminders/ prompts in advance, and then, next morning we were forced to take a taxi to SFO airport.
真实旅客
2021 年 4 月入住 1 晚
6/10 一般
真实旅客
2021年04月16日
真实旅客
2021 年 4 月入住 3 晚
10/10 超赞
Sonya
团体旅客
2024年05月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was under construction downstairs...rooms and other area were top notch...newly renovated
Sonya
2024 年 5 月入住 1 晚
6/10 一般
Mele Anitema
2024年04月26日
Location and cleanliness
Mele Anitema
2024 年 4 月入住 1 晚
4/10 很差
Marla,Burney
2024年04月26日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Marla
2024 年 4 月入住 1 晚
4/10 很差
john
2024年02月27日
满意:客房舒适度,员工和服务
不满意:住宿条件和设施
Disaster zone
I was never made aware that this hotel was under a full renovation. Had I known this I would have booked somewhere else.
john
2024 年 2 月入住 1 晚
2/10 糟糕
Sheri
2024年02月21日
不满意:住宿条件和设施
Sheri
2024 年 2 月入住 1 晚
10/10 超赞
MELQUIADES
团体旅客, 商务旅客
2024年02月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
service was exelent and safe
MELQUIADES
2024 年 2 月入住 1 晚
2/10 糟糕
William,Casa Grande
与配偶出行
2023年11月4日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
Made reservation for 1 night at beginning of trip to Europe and one night on return 30 days later. Got dr apt scheduled two days after return and tried to add extra night but could only do this with separate reservation. On check in I told them I was checking in for two night on two separate reservations. He found both and confirmed. Next day while visiting Alcatraz I got a call from hotel saying I was late checking out and had to check out and check back in to a differrent room and move my luggage. They said they were closing that floor for construction and that I could not check in for two nights on two separate reservations. I told them I had confirmed this on check in but she insisted it was not possible to do this even though I have done this many times at major hotel chains. I will not use a Marriots hotel ever again due to their inflexability and lack of customer service.
William
2023 年 10 月入住 1 晚
2/10 糟糕
William,Casa Grande
与配偶出行
2023年11月4日
不满意:员工和服务
Construction ongoing with blocked areas and only back entrance.