Second stay here, nice property. Only complaint this time was the room wasn’t thoroughly cleaned but certainly not disgusting.
Jennifer
2024 年 5 月入住 1 晚
4/10 很差
Carolyn
与家人出行
2024年05月23日
满意:服务设施
Hotel is in a great location to attend Soac.
Upon check in, I provided a credit card for the two rooms I booked. At 10:30pm that evening
I received a call from my daughter who was in an adjoining room that another couple was sent to their room. It turned out that the person who had checked us in had not done so and never ran my credit card.
My daughter and her husband were then told that my credit card was declined and that they needed to pay or they were calling the police. So at almost 11pm after a very long day and having been sound asleep, I went down to the desk to pay. There had been a shift change so the person at the desk did not totally know the chain If events. The following morning I discussed the situation with staff and was comped the rooms and was told that they would provide a Hilton reward to me. I Called the hotel and have yet to get a reward. It was a special occasions a graduation. We struggled to go back to sleep and needed to be up early. The overall experience was infuriating.
Carolyn
2024 年 5 月入住 1 晚
10/10 超赞
Pamela
2024年05月21日
满意:清洁度、员工和服务、住宿条件和设施
Pamela
2024 年 5 月入住 1 晚
10/10 超赞
Sydney
与配偶出行
2024年05月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
Sydney
2024 年 5 月入住 1 晚
10/10 超赞
William,New York
2024年05月16日
William
2024 年 4 月入住 2 晚
10/10 超赞
Liliana,DETROIT
2024年04月21日
Very nice experience
Liliana
2024 年 4 月入住 1 晚
8/10 还可以
Kwame
与家人出行
2024年04月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Over all it was a good experience. Everyone was helpful and polite.
Kwame
2024 年 4 月入住 1 晚
10/10 超赞
Gwen
与家人出行
2024年04月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable, convenient, friendly staff
Gwen
2024 年 4 月入住 2 晚
10/10 超赞
Jamie
2024年04月8日
满意:清洁度、员工和服务、住宿条件和设施
The staff was wonderful and the breakfast was surprisingly delicious and varied.