6/10 一般
amy
与配偶出行, 团体旅客
2024年05月22日
满意:住宿条件和设施,服务设施
不满意:员工和服务
Gorgeous hotel but lacking in areas. We had a very nice room with a view of the river and River Street. However, it smelled of dog pee and my bag retained this smell after sitting on the floor. We were in Savannah for my wedding. I personally spoke with the front desk several times in regards to hair, flowers and cake needing access to my floor. I was told it was not an issue, they took my name and the names of the individuals needing access. None of this was passed on and I had been assured it would not be an issue. It was an issue and caused several delays for the day.
Also, my friend was staying at the hotel as well. Her bathroom flooded due to no shower curtain. It took over 5 hours to for someone to attend to the issue. This was after calling the from desk 3 times.
amy
2024 年 5 月入住 3 晚