I thought they were going above & beyond but in reality, above & beyond is their bare minimum! The valets could not have made me and my girlfriends feel anymore safe while they shuttled us around downtown! The weekend had late nights, early mornings so i got to know several shifts of gentleman and they were just absolutely amazing!! Hearing each member of the staff call the hotel "my hotel" was so special! I knew they have pride in their job and i know that the staff is being treated so well! 10 out of 10 they are amazing!
Dawn
2024 年 4 月入住 3 晚
8/10 还可以
Melany
与配偶出行
2024年05月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Me gusto mucho el lugar, elegante pero no tan moderno, el personal fue muy atento sobre todo el señor que habla español, nos sirvio de traductor y nos ayudo bastante su atencion fue excepcional y muy agradable. Lo unico q no nos gusto fue que la piscina no estaba funcionando y no lo decia al momento de la reserva. De resto todo estuvo bien.
Melany
2024 年 4 月入住 1 晚
2/10 糟糕
Bryan
2024年04月30日
不满意:清洁度、员工和服务、住宿条件和设施
Was not happy with room
Bryan
2024 年 4 月入住 1 晚
2/10 糟糕
Cammie
与家人出行, 团体旅客
2024年04月26日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
The pool was not available and that is the only reason why we chose this hotel over others. I went on a day trip from Oklahoma City to Tulsa for my daughter‘s 25th birthday. Staying at a hotel with the pool was part of the celebration. I let the front desk person know that we were very disappointed and the circumstances around our disappointment. They told me that it was on their website and I explained to them that I booked through Expedia and it was not noted there. At that time, I think it would’ve been very appropriate to offer us some kind of a discount or a voucher or something like that. Later that day we went to the bar and ordered espresso martini. The bartender let us know what they didn’t have espresso, so we ordered an Irish coffee. The bartender didn’t know how to make an Irish coffee and she told us she would have to walk “all the way back to the servers area to get us some coffee” reluctantly. Then she poured shots of Jameson and Baileys in lukewarm coffee with cardboard coffee cups, and charge us $16 per drink. Needless to say I did not drink them. She was perfectly unapologetic as well. Nobody really seemed to care whether or not we were happy with our stay there. I would definitely not go back.