I was so excited to stay at the Hyatt Regency Schaumburg for my son’s 14th birthday. We drove 5 1/2 hours to get there, all for Berta to be nasty to me. She was rude and wasn’t accommodating. I booked 2rooms connecting if possible or on the. Same floor, Berta did not help me knowing I had teen boys that need to be near an adult. Okay move forward to check out time, we check out and my son forgot a very expensive brand new shirt in the hotel room. I call right away maybe 2hours after checking out and who answered the phone Berta that’s who. She ask me what did we leave I told her clothing. She acted like she was typing, and said I emailed housekeeping they’ll get back to you and laughed like a giggle, I knew then we wouldn’t get a call back or the clothing. It’s sad that people are so mean. I’m like what did I do to her?! Maybe she didn’t that we were black people im not sure but that was a bad experience. Never will I stay at the Hyatt Regency in Schaumburg again.
LaStarr
2024 年 5 月入住 2 晚
4/10 很差
Sergio
与家人出行
2024年06月3日
不满意:员工和服务、服务设施、住宿条件和设施
At the hotel, they are doing renovations which generate a lot of noise during working hours; it is not ideal for being able to rest.
Sergio
2024 年 5 月入住 4 晚
10/10 超赞
Briceidy
2024年06月2日
满意:清洁度、员工和服务、住宿条件和设施
The check-in was fast and easy and so was the check out.
Briceidy
2024 年 5 月入住 1 晚
10/10 超赞
Samuel
商务旅客
2024年06月1日
满意:员工和服务、服务设施、住宿条件和设施
Toilet had what looked like someone’s dirt and filth on it. Like someone sat down and the dirt rubbed off onto the toilet seat. Besides that room was very clean (i think). Some of the staff really kind some of the staff very short and rude.
Samuel
2024 年 5 月入住 2 晚
10/10 超赞
John
2024年06月1日
满意:服务设施
Cleanliness of the property
John
2024 年 5 月入住 2 晚
10/10 超赞
Sergio
2024年05月29日
满意:住宿条件和设施,清洁度
Bueno
Sergio
2024 年 5 月入住 1 晚
8/10 还可以
Craig
团体旅客
2024年05月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Need to get real Guiness glasses and teach bar staff how to pour it.
Craig
2024 年 3 月入住 5 晚
10/10 超赞
Terry,Prosperity
商务旅客
2024年05月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean room. Updated. Modern. My company had a client conference which I attended for a presentation.
Dining options there and nearby very good. Some within walking distance. Did not have my own car.