Usually I don’t give bad review on the stay. This hotel experience changed my opinion. The reason I’m writing this review because I don’t want other people to go through the same experience. Hotel staff is very rude and will say no to everything. They don’t do room service if you don’t tell them well enough in advance. My basic expectation from the daily room service is making bed, taking trash out from the room, refill the supplies like coffee. You can’t expect these basic things from this hotel staff.
For breakfast there were no paper plates to take the breakfast, tables were dirty, staff was not refilling the breakfast items regularly. If you’re lucky enough to get there early you will get something to eat. Overall terrible service at this hotel. If you’re planning to stay more than one night, this hotel is not for you.
Akul
2024 年 5 月入住 3 晚
6/10 一般
cathy
与家人出行
2024年05月27日
We arrived at 3:00pm and were told our room wasn’t ready. Check in is 3:00pm. The woman at the check in desk seemed bothered that we were trying to check in
cathy
2024 年 5 月入住 2 晚
4/10 很差
Jenna
与家人及幼儿出行, 与家人出行, 与配偶出行
2024年05月27日
满意:员工和服务
不满意:住宿条件和设施,清洁度
The front desk staff were extremely friendly and had great customer service. Any of the staff members we met in passing, or in the breakfast area were also very friendly.
Our room was clean, except for the carpets. Our socks and shoes were black after just 20 minutes of being in the room. We wore shoes the remainder of our stay.
Something that really bothered us, but wasn’t the hotels fault was the smell of marijuana that filled our room on the second night. Literally for hours from 10pm until almost 4am), it smelled like it was being vented directly into our room? Thankfully that was our last night staying.
Jenna
2024 年 5 月入住 2 晚
10/10 超赞
Cornelio,Desert Hot Springs
与家人及幼儿出行, 与家人出行
2024年05月26日
满意:清洁度
x
Cornelio
2024 年 5 月入住 1 晚
4/10 很差
Lauren
与家人及幼儿出行, 与家人出行, 带宠物出行
2024年05月26日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The pictures made everything seem so much better than it actually was. And they upcharged me for having a pet when I specifically asked for a pet room on the website.
Lauren
2024 年 5 月入住 1 晚
8/10 还可以
Jon
与家人及幼儿出行
2024年05月25日
满意:清洁度
This was an ok stay, I won't say to avoid it but it want a fantastic stay. The breakfast was just ok and the lady who was attending made our kids feel unwelcome. The room has a strange smell to it and we struggled a little with the AC.
Jon
2024 年 5 月入住 2 晚
10/10 超赞
Carla
与家人出行
2024年05月24日
满意:员工和服务、服务设施、住宿条件和设施
Nice rooms. Wonderful dining option on site. Very clean and comfortable. Price reasonable. Breakfast good but many items not replenished even with 20 minutes remaining.
Carla
2024 年 5 月入住 1 晚
10/10 超赞
Michael,Cape Coral
2024年05月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice staff
Michael
2024 年 5 月入住 1 晚
6/10 一般
Rapunzel
与配偶出行
2024年05月24日
不满意:清洁度、服务设施、住宿条件和设施
Facility was run down and could use an overhaul. There was a cockroach in the bathroom and the attendee at the continental breakfast was very rude to the guests. Also ran out of food and coffee before the continental breakfast hours were over. The attendee was informed but did nothing about it. Also ran out of coffee .