4/10 很差
Becky，HILLSBORO
与家人出行
2024年05月31日
满意：清洁度
不满意：员工和服务
First when I went to pay I kept getting told that my card wasn't going thru they kept running my card even though I told them I would use another one. My card ended up with over 800 dollars being charged so now a month later I still have pending charges for 640 dollars waiting to be credited back I called the corporate office who called the hotel who lied and said that my card was not charged that many times and I said yes it was I have the proof I screenshot it and sent the proof to the corporate office they got the email was on the phone with them open the email and saw that the charges are still pending confronted the person from the hotel and they still lying so they didn't do it meanwhile I'm at 640 it's been over a month waiting for it to get credited back then the fire alarm went off which I totally understand but it went off all night long and all day the next day no apology no hey we're sorry we're going to credit you a half a day we're going to credit you a day no nothing and the staff in my opinion is very rude
Becky
2024 年 5 月入住 6 晚