伯爵宫 住宿等级：5酒店

“Excellence servicesss 🌟⭐️🌟⭐️🌟⭐️🌟⭐️”

“Good hotel”

“飯店太美太舒適了！”

“前枱服務很好，酒店很近underground交通方便，房間雅致，但室內空間較少，如果行李較多，可能要預訂較大嘅房間！清潔用品及mini bar補充充足，可惜衣櫃掛衫有點不方便”

“The shower head water was weak, room overall too dark. Is quite noisy during night too due to the wind caused some banging sound outside the building ”

“The decor is very modern and appealing. Most front desk staff members were friendly and helpful. The two security people outside the bar were aloof and standoffish. The rooms were comfortable for the most part except for the extra high tubs that were extremely difficult and dangerous to navigate. The replenishing of water bottles was appreciated.”

“Everything is good! Bell boy service is very good, very smart and helpful ! But The staff who cleaned the room was average, because he would mess up my pajamas and comb them! Won't fold well! In addition, the hotel's front desk female staff even less commendable, because she was very helpful, because I do not make a long distance phone call to the driver, I hope she can help, she finally did not help me, I'm your customer, why not help me?”

“這間飯店非常的豪華舒適與美好，但少部分的服務人員，對亞洲人似乎有非常明顯的種族歧視與分別對待。這部分讓我感到相當遺憾。”

“Good location, bed is comfortable and friendly staff”

“I did not receive my room upgrade”

“Excellent for everthing”

“Overall it’s very good, except the lighting inside room is too dark.”

“Great location”

“The room is well equipped with good amenities. However, there is no window in the room and the lights were a bit dark. On the second day, we expected housekeeping but it was not done until we requested.”

“Rooms are extremely small, staff is well mannered, except for the evening staff not even answering hello.”

“Good location, good hardware but services can be improved. We arrived at 11am and were told room would not be ready until 3pm, but room was still not ready when we returned at 5pm. Staff rushed to assign another room to us which was obviously prepared for other client as shown by the greeting card in the room. Also, doormen were not so attentive as expected”

“I particularly like the overall darker decor tone in the public space. Authentic, but not too stuffy.”

“Very friendly staff, convenient location.”

“sewage nearly blocked . The smell flows all over the room. The aroma it used at main reception hall flows to restaurant. I am eating the aroma/smell rather than eating the food.”

“clean, good service, spacious rooms with a lot of light coming in - and good location close to Hyde Park ”