We flew in to Warwick, stayed for a family Mother's Day visit. We arrived at approximately 1:00 am after a midnight flight arrival and picking up car. The entrance was closed. No one was at the desk. We continually knocked on door, rang the bell/buzzer w/ no answer, called the desk number directly, no answer. After about 15 mintues the desk person arrived. We checked into a room on 4th floor where neither the heat or a/c would turn on. Had to go back down and get another room. This room paint was falling down off ceilings, door carpets old, dirty, desk chair faux leather peeling off, medication pill on bathroom floor. During our stay we heard kids at night running up and down halls (a lot of kids there at breakfast- not sure if there was some type of kids event in town). We spoke w/ Joseph the a.m. desk person (manager wasn't available) who at check out who stated he would speak to manager and have them reach out to us. We have not heard back. Will look at other options to stay for our next visit.
Reviewed on 17 May 2024
