For the price, the overall experience was a real let down. On positive side the property seems nice and was certainly clean, with ample parking. However the service experience was really mixed. Nice greeting at checkin but when I called to ask about adjusting thermostat in the room I was clearly bothering the staff member who made a half-hearted attempt to help and then said she would call maintenance. Whether she did or not, who knows, but nobody came to help. I subsequently find out the lack of temp control in the rooms is a common complaint. It could not have been news to the staff member I spoke with so really feel like I was given the run around. Dinner was fine - although $30 for average pasta in a smallish portion was just ok. Ordered a la carte off the breakfast menu - order arrived late and incorrect. 15 mins later they came back with adjusted items - still wrong and now cold to boot. Staff was apologetic and made half hearted attempt to make it right but damage done. For the price the overall experience was really disappointing - would not return at this price point.
Lucy
2024 年 5 月入住 1 晚
10/10 超赞
Brian
与家人出行
2024年05月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel! Enjoy the area, grounds and decor. Restaurants were good and they had a variety to choose from. Walking trails nearby. Rooms were spacious and comfortable. Staff friendly and helpful.
My family and I’s favorite hotel while staying in Alaska
Brian
2024 年 5 月入住 1 晚
6/10 一般
Peter
与配偶出行
2024年05月29日
满意:住宿条件和设施,清洁度
A beautiful location ideal for a short break post cruising from Vancouver to Alaska. There are many much cheaper options in the area but we picked The Alyeska Resort because of the aerial trams, lifts up the slopes and most of all the Fantastic Restaurants at the top - however on arrival we found that the trams and lifts were down for maintenance and the restaurants at the top were closed and all of the walking trails up the mountain were closed. The tram opened on our final day and despite less than perfect weather the view was spectacular, but it needs to be noted that the tram and lifts are expensive, with no concession for staying at the hotel! Clearly we relayed all of this to the hotel but despite a sorry were offered no reduction. I feel that when the major selling points of a resort are not going to be available then this need to be clear prior to booking. In summary we were very disappointed, a sad ending to what had been a wonderful holiday.
Peter
2024 年 5 月入住 4 晚
6/10 一般
Marina
2024年05月28日
满意:住宿条件和设施,服务设施
Too hot in the room
Marina
2024 年 3 月入住 1 晚
10/10 超赞
Brian
与家人出行
2024年05月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property and good restaurants
Brian
2024 年 5 月入住 1 晚
10/10 超赞
Barry
与配偶出行
2024年05月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful facility with quiet rooms and comfortable beds. A great place to rest after sightseeing.
Barry
2024 年 5 月入住 1 晚
6/10 一般
Scott
与配偶出行
2024年05月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a family of 6 or 7 next door who were incredibly loud--just being kids but running, yelling, banging. Why would property allow 6-7?people in one room?