Our 2nd time at Haven didn't disappoint. It's still as lovely and top notch as our first visit. This time we chose ocean front Serenity Club room which was beautiful with an unobstructed view of the ocean. Our previous stay we had ocean front swim out, this time we did not have the swim out which we realized is something we really enjoy and will do again for our next stay. The swim out rooms can't be beat!
Everything is beautiful and well cared for at Haven. Staff is friendly and super helpful. I have a lot of food allergies which were noted and several wait staff were very accommodating and understanding. I just love Haven and can't wait to return!
Carolyn
2024 年 4 月入住 5 晚
10/10 超赞
Timothy Van
与配偶出行
2024年05月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice place for vacation and staff very polite,will come back again for sure…
Timothy Van
2024 年 4 月入住 4 晚
8/10 还可以
Jessica
与配偶出行
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a great time. Staff was wonderful. The store in the hotel was super expensive. I paid 35 dollars for sun screen. Food wasn’t the best. The buffet was very good. Pool and entertainment was great. Very clean around the resort and especially the room and bathroom. Kinda away from anything, so not much to do unless you book an excursion. Was very relaxing and the tropical drinks were delicious.
Jessica
2024 年 4 月入住 3 晚
10/10 超赞
Jeanette
与配偶出行, 团体旅客
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel, food was good for a resort and the staff was amazing! So many options for your days, from enjoying a few drinks and music to reading by the quiet pool or on the beach!
Jeanette
2024 年 2 月入住 7 晚
10/10 超赞
Amber
与家人出行
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amber
2024 年 4 月入住 4 晚
6/10 一般
Gina
与配偶出行
2024年04月29日
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Property was nice, so we’re the rooms, pools and spa/fitness areas. Biggest disappointment was that the Staff at the al the carte dinners could never get a dinner order correct.
Gina
2024 年 4 月入住 7 晚
10/10 超赞
MELODY
与配偶出行
2024年04月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our stay was so lovely!! Great staff, amazing food, and clean hotel! Unfortunately during our stay, my boyfriend and I got strep throat. We immediately got in contact with the on-call doctor, who came to our room within 10 minutes. He was very kind and informative. He gave the proper medications and made sure we were aware of what he was administering/prescribing and explained how much of each drug to take and when. He messaged us daily to do check ins to monitor our condition. Great communication skills! If we are ever back in Cancun, we will definitely be staying here again.