This resort is nice but if you are a beach person this isn’t the place to go. Water is not good here and lots of sea weed. We did enjoy our stay and the pool entertainment was great. Special thanks to our pool attendant, Olivia, who was so great and took great care of us. We also really enjoyed the Pier 8 restaurant and Ramon our waiter there was the best!!
Stephanie
10/10 超赞
Alyssa
团体旅客
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing place with something for everyone at any age with great food.
Alyssa
2024 年 4 月入住 4 晚
8/10 还可以
Felipe De jesus
与家人出行
2024年04月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall everything was good
Felipe De jesus
2024 年 4 月入住 3 晚
2/10 糟糕
Zeinab
与家人及幼儿出行, 与家人出行
2024年04月29日
满意:住宿条件和设施
不满意:员工和服务,清洁度
The rooms are so dirty and out dated also smelled so bad!!! there where bugs in the room and when I asked to change rooms they where horribly rude didn’t try to help I even said that I would upgrade to a better room they wanted to charge me $4000 more than what I paid and I had 2 rooms! Front desk service was so rude management was horrible it was to the point where I was trying to be transferred to a different hotel but they refused to help us or refund anything The hotel wasted two whole days of my vacation. Then a vacation specialist came up to us and said we could take a trip on a boat to an island with a beach that was nice because the beach at the hotel was horrible so I figured it would be good to get away from there and change scenery so I paid 900$ for me and my family to go on the boat ride when we get to the island it was disgusting nothing like the pictures he showed me I contacted the agent while on the trip multiple times and message them and they ignored me. My children were so upset I was so upset. I will never stay at this resort again. ABSOLUTELY
HORRIBLE
Zeinab
2024 年 4 月入住 5 晚
10/10 超赞
Michael
与配偶出行
2024年04月29日
满意:清洁度、服务设施、住宿条件和设施
All was great, people,service,accommodations, transportation. Real 1st class.coming back next year
Michael
2024 年 4 月入住 4 晚
2/10 糟糕
Meena
2024年04月29日
不满意:住宿条件和设施,员工和服务
Meena
2024 年 4 月入住 3 晚
6/10 一般
Ghassan Gergi
与家人出行
2024年04月27日
不满意:员工和服务,清洁度
Not very clean and the service is really slow.
The food is good and the pools are really nice.
The beach is the worse I’ve seen in Mexico