The service is very bad. They don’t care about service or customer. Terrible service I ever had. Almost every guest was complaining. The staff were rude. I think they don’t have sufficient staff
Anisuz
2024 年 5 月入住 2 晚
10/10 超赞
Marina
与配偶出行
2024年05月26日
Beautiful resort, good beds, nice clean facilities, amazing spa, good food
Marina
2024 年 5 月入住 6 晚
10/10 超赞
Rexie,Fallbrook
2024年05月24日
满意:清洁度、员工和服务、住宿条件和设施
Rexie
2024 年 5 月入住 3 晚
6/10 一般
Henry
与家人出行, 团体旅客
2024年05月21日
满意:清洁度、员工和服务、服务设施
Staff was amazing but the air conditioning in the room was not great it was warm throughout the day and would be cooler at night. I upgraded to premium alcohol but it was not worth it as there weren’t much places to access them. The tile in my room were damaged but not a big concern.
Henry
2024 年 5 月入住 3 晚
8/10 还可以
Shelbie Brooke
与家人出行, 团体旅客
2024年05月21日
Came to Grand Palladium for a Wedding Site Visit. Property was incredible. Spa was amazing. Staff was super friendly, and helpful. The property is very large, and spread out. Getting Cart service was challenging. For anyone unable to walk up inclines take that into consideration. We will be returning in December for the wedding and very worried for our elderly guests getting to and from locations. Upon arrival we have several issues with getting checked into our room. The concierge was very apologetic and gave us a complementary boat ride for our group. IT WAS AMAZING!!! We intend to book the boat ride for our guests whenever we return, Danny was incredible! Looking forward to return, hoping check in and cart services will go smoothly next time.
Shelbie Brooke
2024 年 5 月入住 3 晚
10/10 超赞
Zia
2024年05月15日
满意:清洁度、员工和服务、住宿条件和设施
Zia
2024 年 3 月入住 4 晚
10/10 超赞
Elizabeth Anne
2024年05月12日
满意:清洁度、员工和服务、住宿条件和设施
The best all inclusive experience, especially travelling with a 2 year old. Family Selections was amazing! Can’t wait to go back!
Elizabeth Anne
2024 年 5 月入住 7 晚
8/10 还可以
Marianne
2024年05月3日
满意:清洁度、员工和服务、住宿条件和设施
Marianne
2024 年 4 月入住 5 晚
10/10 超赞
Linda Emely
2024年05月1日
满意:清洁度、员工和服务、住宿条件和设施
Linda Emely
2024 年 4 月入住 3 晚
10/10 超赞
Ana Belen,Arleta
团体旅客
2024年05月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Cannot emphasize enough how amazing our stay was. The resort itself is wonderful. So clean and so beautiful. The service was the best. I've never had a better experience at a hotel. Would love to come back in the future with the rest of my family.