10/10 超赞
Shannon
与配偶出行
2024年05月28日
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The resort was beautiful, and the staff was very warm and welcoming!! From the moment we arrived, we were greeted with genuine smiles and conversation, which continued throughout our stay. Many remembered our names and would refer to us by name when we passed them on the grounds. Always asking how everything was going for us, and if there was anything they could do to make our stay more enjoyable. This personal touch really made us feel well cared for and not just another couple on the resort. Teresa, our concierge for the week, went above and beyond to make our stay perfect! She was the sweetest!! Cynthia and Oscar, at the front desk, were always very friendly and helpful. Cynthia even took the time to take pictures for us on nights we dressed up for dinner. We met so many wonderful people that worked on the resort, and I can’t remember all the names, but they all played a part in making our first trip to Mexico a memorable one. We had a romantic dinner on the beach one night. It was set up beautifully, and the food was fantastic! Another night, we had a gala dinner on the beach for prestige members, and Noe sat with us, and we had a wonderful conversation with him over dinner. I’m not sure what his title was on the resort, but the fact that he chose to share his time with us was special. We made a friend. An all inclusive resort with 4 terrific restaurants, several bars, lots of entertainment, and a beautiful beach! What more could you really need? Highly recommend!!
Shannon
2024 年 5 月入住 6 晚