Food was great for an all inclusive. Lots of options. Pool was fantastic. Good pool day entertainment. Grounds were clean and safe.
Sunshine
2024 年 5 月入住 5 晚
6/10 一般
Yusra
与家人及幼儿出行, 与家人出行
2024年05月25日
不满意:员工和服务
Not a 5 star. I would say its a 3.5 to 4 star. 4 star experience if you upgrade to preferred club. If you dont then you are at 3 star experience.
I will do my best to avoid secrets, dreams and breathless because their 5 star is just not up to standard.
Pros:
Location
Beach
Food had flavor
# of restaurants
Cons:
Service
Drink quality
Lack of things available
Room ac issues
Room decor
Not much vegetarian options at restaurants prher than buffet.
Room: our ac was not working we were there for 3 nights and had switch room every night. Upgraded to their most premium room but still temperature was at 24C at night. In one of the rooms it was 26.5 at night.
Room decor: basic like motel feel. Dated.
But the hair conditioner was 5 star!
Food: more flavor than your average resort and not too much wait time. Best restaurant was portofino with lots of options, french restaurant food was bland. Buffet was always helpful to have when other restaurants failed. Hibachi was tasty but nothing incredible.
Location
Only 25 mins from airport with an amazing beach!
Service: this was the worst part. It just was not 5 star or even close. Its a 3 star experience when it comes to dealing with service. No towels available… not a single time did someone come up to me and asked me if i wanted a drink. Every single time i had to go get my own drinks. No service by main pool area. No one is smiling. People are just doing their job … no one is happy. We had hydro therapy included in our stay but no on
Yusra
2024 年 5 月入住 3 晚
4/10 很差
Jason
与配偶出行
2024年05月21日
满意:员工和服务
不满意:住宿条件和设施,清洁度
I properly will not come back. The seaweed on the beach is not their fault, but they don’t clean the beach that is full of trash. The facility is ok but the room is old and nothing about it is deluxe as described. This is 3 star hotel even though it’s said 3 star overall. The hotel took no responsibility after I complained about the wrong info about the room we booked one of their staffs gave to us. We were stressful during our stay because of their bad shower door design which makes the floor wet all over the place after each shower. I and my wife almost fell so many times which is very frustrating and scary. It may be noisy, crowded, fun, but this is definitely not a place for your luxury vacation. Service is just fair even though most of the staffs are nice. I have been stayed at many 4 star hotel that way more luxury than this facility. I know that they are building the new construction, but I and my wife will not come back there. We were fooled by the pictures on Expedia.com, and the reality is a big disappointment.
Jason
2024 年 5 月入住 5 晚
10/10 超赞
Daleen,Falls Church
2024年05月21日
满意:清洁度、员工和服务、住宿条件和设施
Daleen
2024 年 5 月入住 3 晚
8/10 还可以
Quinteschia Michele
与家人出行, 与配偶出行, 团体旅客
2024年05月21日
满意:清洁度、服务设施、住宿条件和设施
I like the quiet time, the ocean, lastly, the all inclusiveness! I did not like asking for a ride and they were not available.
Quinteschia Michele
2024 年 5 月入住 4 晚
10/10 超赞
Sarah Oare
2024年05月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the resort I came solo and felt safe, like i absolutely love this space the environment, customer service is top tier I would definitely come back with my family.
Sarah Oare
2024 年 5 月入住 2 晚
6/10 一般
Beshoy
与家人出行
2024年05月18日
满意:服务设施,清洁度
No elevators and staff were stressed and overworked.
Beshoy
2024 年 5 月入住 4 晚
10/10 超赞
Chloe
团体旅客
2024年05月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super beautiful and family friendly
Chloe
2024 年 5 月入住 2 晚
10/10 超赞
Jordan
与家人及幼儿出行
2024年05月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really enjoyed my stay here. Staff provided excellent customer service, the food and drinks were great! Would definitely come back!
Jordan
2024 年 5 月入住 4 晚
8/10 还可以
Lorinda
团体旅客
2024年05月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is older however, the staff make the experience exceptional. I have been to this property 9 times over the last 6 years. I hope the same great service will continue now that the World of Hyatt has purchased the property however, it seems to have the same excellent service.