Beautiful location and well maintained. Food and service were decent. Solid four star hotel, that has the potential to be an 4.5 or even 5 star with the right updates. Customer service all around was good but opportunity to be elevated. For example, the Royal benefits were lacking. We were bothered that there was no policing of people utilizing the VIP Royal space. Hotel should do a better job of ensuring those that pay for that benefit (ie pool, hot tub, space at the beach) are able to exclusively use it versus the free for all that occurred during our stay. Also the check-in associates need to take a customer service 101 course. That is your first point of contact with your guests, and the Occidental staff at check-in did not seem pleasant or welcoming. Guests were treated more as an inconvenience. Many of the waitstaff and bartenders were pleasant. Had a nice time. For the right price may go back. Just wish they would fix a few of these issues and elevate their customer service.
Crystal Ann
2024 年 3 月入住 4 晚
10/10 超赞
daniel
与家人出行
2024年05月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
If you want to get away for the crowded side of Puerto Vallarta, this area is great. It’s about 25 min away from the Puerto Vallarta side but the beaches are better and quieter. The dining was great plenty of options, I recommend the Italian restaurant it was my favorite. The all-inclusive service was plenty, our room was cleaned and stocked daily with fresh items. The staff was friendly, and more than accommodating. The spa was ok little overpriced for its services. The lights in our room were on a timer and we had very limited and mixed use of them. They wouldn’t work when you needed them. Besides that everything was good.
daniel
2024 年 5 月入住 9 晚
8/10 还可以
Noemi Santizo
2024年05月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Super nice place and quiet
Noemi Santizo
2024 年 5 月入住 4 晚
8/10 还可以
Shannon
团体旅客
2024年05月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property and all the staff made my birthday here very special.
Shannon
2024 年 5 月入住 3 晚
8/10 还可以
Garland
与配偶出行
2024年05月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
it had a great beach, that you could walk for kms
Garland
2024 年 3 月入住 4 晚
8/10 还可以
MARIA DEL CARMEN
2024年05月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
En la página , no está especificado que la habitación No tiene. Vista al mar,ni ventanas. Quizá en la página de las características de las habitaciones, sea conveniente, exponer estas características.
MARIA DEL CARMEN
2024 年 5 月入住 4 晚
8/10 还可以
Miguel
2024年05月25日
满意:清洁度、员工和服务、住宿条件和设施
Poco personal para la atencion en reataurante y bares
Miguel
2024 年 5 月入住 3 晚
10/10 超赞
Iqbal
与家人出行
2024年05月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location, safe and easy access to Taxis and uber clean and well maintained